Dia Portugal Maintenance Ticket Support Platform
DIAM is a Ticket Service Desk developed for DIA Portugal using WordPress and commercial plugins. The most compelling feature might be its ability to gamify customer support maintenance attendance. Available across warehouse’s different areas, the platform offers a simple method for coordinating problem resolution, especially if one has to deal with tons of daily requests. Having things more organized, though a service desk like DIAM, helps employee engagement and morale and can also provide insights about what Problem Causes care for more attention. Additionally, every new Note/Input triggers an email notification so everyone involved can be up to date on their ticket status.